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Return to shopShopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept credit cards, debit cards, PayPal
Yes, your payment information is secure. We use SSL encryption to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a 30 day return policy. You can return eligible items within 30 days of receiving your order. Please refer our Return Policy page for details.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
We only replace items if they are defective or damaged. To request an exchange, please contact our customer support team for assistance.
1. Return Policy
We want you to be completely satisfied with your purchase. If you are not, we’re here to help.
a. Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase is required (e.g., order confirmation email or receipt).
b. Non-Returnable Items
- Opened or used products
- Perishable goods
- Clearance or final sale items
- Customized or personalized items
c. How to Initiate a Return
- Contact our customer service team at care@naturments.com with your order details.
- We will provide a Return Merchandise Authorization (RMA) number and instructions for sending the product back.
- Ship the item to the address provided.
d. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method as we cannot guarantee receipt of returned items without tracking.
e. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within [Insert timeframe, e.g., 5-7 business days].
f. Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact us.
2. Damaged or Defective Items
If your order arrives damaged or contains defective items:
- Notify us within 7 days of receipt.
- Provide photos of the damage or defect and your order details.
- We will arrange a replacement or refund as appropriate.
3. Cancellations and Changes
a. Order Cancellations
Orders can be canceled before they are shipped. Contact us immediately if you need to cancel your order.
b. Changes to Orders
We may accommodate changes to orders (e.g., address updates, item changes) if requested before shipping.
4. Contact Us
If you have any questions or concerns about our Return Policy, please reach out to us:
Naturments
Address: 3409, W. Oakland Park Blvd, Lauderdale Lakes, 33311 FL, USA
Email: care@naturments.com
