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Return to shopNaturments - Website Privacy Policy
Last Modified: September 14, 2024
Naturments (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and share information about you when you visit our website [www.naturments.com] (the “Website”), interact with us, or use our services.
By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.
- Information We Collect
We collect information that you provide to us directly, automatically through your use of the Website, or from third parties.
a. Information You Provide
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely through third-party payment processors)
- Account login details (if applicable)
- Other details you provide through forms or inquiries
b. Information Collected Automatically
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed, time spent, and other usage details
- Cookies and similar tracking technologies
c. Information from Third Parties
We may collect information from social media platforms, marketing partners, or other trusted sources to enhance your experience or improve our services.
- How We Use Your Information
We use your information to:
- Process orders and payments
- Deliver products and services
- Respond to inquiries and provide customer support
- Send marketing communications (with your consent)
- Improve our Website, products, and services
- Detect and prevent fraud or security breaches
- Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: Companies that help us operate our business, such as shipping, payment processing, and marketing.
- Legal Compliance: Authorities or parties when required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Website. Cookies may collect information about your preferences and browsing habits.
You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Website.
- Your Rights and Choices
Depending on your location, you may have rights under applicable privacy laws, such as:
- Accessing your personal information
- Correcting inaccurate or incomplete data
- Deleting your personal information
- Opting out of marketing communications
- Restricting or objecting to certain processing activities
To exercise these rights, please contact us at privacy@naturments.com
- Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Despite these efforts, no method of transmission over the internet is 100% secure.
- Third-Party Links
Our Website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites.
- Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page regularly for updates.
- Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Naturments
Address: 3409, W. Oakland Park Blvd, Lauderdale Lakes, 33311 FL, USA
1. Return Policy
We want you to be completely satisfied with your purchase. If you are not, we’re here to help.
a. Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase is required (e.g., order confirmation email or receipt).
b. Non-Returnable Items
- Opened or used products
- Perishable goods
- Clearance or final sale items
- Customized or personalized items
c. How to Initiate a Return
- Contact our customer service team at care@naturments.com with your order details.
- We will provide a Return Merchandise Authorization (RMA) number and instructions for sending the product back.
- Ship the item to the address provided.
d. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method as we cannot guarantee receipt of returned items without tracking.
e. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within [Insert timeframe, e.g., 5-7 business days].
f. Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact us.
2. Damaged or Defective Items
If your order arrives damaged or contains defective items:
- Notify us within 7 days of receipt.
- Provide photos of the damage or defect and your order details.
- We will arrange a replacement or refund as appropriate.
3. Cancellations and Changes
a. Order Cancellations
Orders can be canceled before they are shipped. Contact us immediately if you need to cancel your order.
b. Changes to Orders
We may accommodate changes to orders (e.g., address updates, item changes) if requested before shipping.
4. Contact Us
If you have any questions or concerns about our Return Policy, please reach out to us:
Naturments
Address: 3409, W. Oakland Park Blvd, Lauderdale Lakes, 33311 FL, USA
Email: care@naturments.com
