We want you to be completely satisfied with your purchase. If you are not, we’re here to help.

a. Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase is required (e.g., order confirmation email or receipt).

b. Non-Returnable Items

• Opened or used products
• Perishable goods
• Clearance or final sale items
• Customized or personalized items

c. How to Initiate a Return

1. Contact our customer service team at care@naturments.com with your order details.
2. We will provide a Return Merchandise Authorization (RMA) number and instructions for sending the product back.
3. Ship the item to the address provided.

d. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping method as we cannot guarantee receipt of returned items without tracking.

e. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within [Insert timeframe, e.g., 5-7 business days].

f. Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact us.