Additional information
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1. Return Policy
We want you to be completely satisfied with your purchase. If you are not, we’re here to help.
a. Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase is required (e.g., order confirmation email or receipt).
b. Non-Returnable Items
- Opened or used products
- Perishable goods
- Clearance or final sale items
- Customized or personalized items
c. How to Initiate a Return
- Contact our customer service team at care@naturments.com with your order details.
- We will provide a Return Merchandise Authorization (RMA) number and instructions for sending the product back.
- Ship the item to the address provided.
d. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method as we cannot guarantee receipt of returned items without tracking.
e. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within [Insert timeframe, e.g., 5-7 business days].
f. Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact us.
2. Damaged or Defective Items
If your order arrives damaged or contains defective items:
- Notify us within 7 days of receipt.
- Provide photos of the damage or defect and your order details.
- We will arrange a replacement or refund as appropriate.
3. Cancellations and Changes
a. Order Cancellations
Orders can be canceled before they are shipped. Contact us immediately if you need to cancel your order.
b. Changes to Orders
We may accommodate changes to orders (e.g., address updates, item changes) if requested before shipping.
4. Contact Us
If you have any questions or concerns about our Return Policy, please reach out to us:
Naturments
Address: 3409, W. Oakland Park Blvd, Lauderdale Lakes, 33311 FL, USA
Email: care@naturments.com
